“In order to manage your growth, you have to manage people.”
– Chris Power
In this episode of The Pivotal Leader, Gina Trimarco interviewed Chris Power, founder and CEO of Power Consulting Group, Inc., a New York IT Managed Services firm with a focus on technology for financial, legal, non-profit and education sectors.
Chris is passionate about fostering customer trust through direct one-on-one communication. As CEO, he is responsible for driving Power Consulting’s “Technology is for People” vision. He believes in hiring team members with strong personal values and great communications skills. He has created a company in which engineering talent and outstanding interpersonal abilities go hand-in-hand.
His training in philosophy has informed his distinctive leadership style. Twenty-five years after founding Power Consulting, his core conviction about IT services remain the same: the purpose of technology is to help people and organizations achieve their goals.
Chris starts by sharing his 9/11 story, as a business owner and resident of Manhattan. He was there when it happened and recalls going to the hospital to see how he could help, waiting for ambulances that never arrived. It was a pivotal time in the country and in his business. It was the tipping point for what was a “lifestyle” business for him.
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Podcast Topics Include:
- Moving out of a “lifestyle” business
- Attracting talent that are excellent customer service focused engineer show like people; asking customer service related questions in interviews
- Having the will power to not compromise in hiring
- Applying the Kaizen Method of “continuous improvement”
- Customer Service Commandments
- Email Policies – tips on when and how to use email effectively
- The Three Pillars: People, Process & Purpose
- EO vs BNI – going beyond sales and referrals to run a business with the best support
More About Gina Trimarco
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More About Chris Power & Power Consulting
Since 1991, Power Consulting has provided professional technology solutions, support, and management services for small businesses. Brothers Chris and Gary Power established it on the premise that technology is for people. Service that does not start and end with user’s needs will not succeed. The needs of business and the needs of management are ultimately the needs of the end users. The “Human Factor” must be taken fully into account in discovery, consulting, delivery, and support, for a successful project and a successful relationship.
Their Approach:
The foundation of their customer service rests on the three pillars of their strength. The first pillar being their people. Their team is composed of skilled and natural communicators who truly care about your technical and business challenges.
The second pillar is their Process – the methodology for client support and solutions combines their depth of experience and extensive documentation with the best tools and systems – the software and hardware platforms that enable them to meet and exceed their client’s service demands.
The third pillar is their Purpose, which is client satisfaction. They achieve this by great people, communication and systems.
The Pivotal Leader is a production of Pivot10 Results, a strategy and training company that helps businesses shift from people problems to performance results.
