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Coaching for Accountability: Leadership Lessons That Stick
As I sat observing a leadership team discuss their challenges, I could see the familiar struggle in their eyes – that delicate balancing act we all face. On one hand, they needed to drive performance and hold their teams accountable. On the other hand, they wanted to show empathy, avoid micromanaging, and maintain positive relationships....Read More
Making the Hardest Decisions: Choosing Courage Over Certainty
Recently, I faced one of the most difficult decisions of my life: the decision to say goodbye to our beloved dog, Roxy. This wasn’t my first experience with this particular heartbreak. I’ve had to make this choice before with other pets, but those decisions, while painful, came with a certain clarity. In those past situations,...Read More
Reading the Room: How Improv Skills Boost Business Intuition
Studying human behavior isn’t just something I love—it’s something I was trained for through improv. To succeed on stage, improvisers need to quickly read an audience and pivot to their needs. If they like something we do, we do more of it. If they don’t, we shift gears immediately. It sounds simple, and with practice,...Read More
Improv Techniques for Employee Retention
As a professional improviser and leadership development coach, I’ve witnessed firsthand how employee engagement can make or break an organization. The statistics are stark: 70% of employees are disengaged, and I’ve seen how this directly impacts bottom lines. In my consulting work, I’ve found that disengaged workers will jump ship for as little as a...Read More
Trust-Based Communication: The Key to Employee Engagement and Retention
Key Insights About Trust-Based Communication After years of coaching organizations through their communication challenges, I’ve discovered three fundamental truths: Building bridges within organizations demands both transparency and emotional intelligence The right communication approach can transform fear into psychological safety When we align personal missions with organizational goals, we see higher engagement and lower turnover Understanding...Read More
Take A Vacation
Selling is a grind. As salespeople, we’re conditioned to keep hustling on weekends, days off and setting our OOO message to “will continue to have access to email” and providing our cell numbers for “emergencies.” Because the “what if I miss a deal” paranoia is very real. But what if you’re jeopardizing your best self...Read More
The “S” Word
Recently I had a conversation with an Executive Director who approached me about speaking at their event. He had heard me speak somewhere else and thought I would be a great fit in educating his members – a diverse audience of association CEOs, hospitality salespeople, and meeting planners. It was during our discovery conversation that...Read More
Educate, Entice, Expand – Part 1
A while back, the stars must’ve been aligned just right because I had two incredible, but rare encounters with two service providers that provided stellar service by asking the right questions, actively listening to my concerns, and confidently answering my questions. This was obviously before Mercury was in the microwave or whatever it is they...Read More
Tell Yourself A Story
I’m a big proponent of storytelling. I can hear it now, gasps of shock and awe. So when Susanna and I were chatting about how much of an impact the right mindset can have in overcoming adversity in the workplace, especially for us women, and she said ‘tell yourself a different story’ I knew I...Read More
Get Consistent Being Consistent
200 episodes. 4 seasons. I’m still in disbelief. Statistics say that most podcasts don’t even get to celebrate their one-year anniversary much less have the stamina to pump out 200 incredible episodes. And let’s not forget that nearly everything else I was working on when we launched our pilot episode has since fell to pieces....Read More