Tag
leadership communication
The Feedback Sandwich Is Broken: What Leaders Should Do Instead
I was sitting in church this weekend when my pastor asked a question that stopped me mid-note-taking. “When you’re about to get good news and bad news,” he said, “which do you want first?” He asked the congregation to raise their hands. Overwhelmingly, people wanted the bad news first. Then he made a claim that...Read More
What a Power Chain Taught Me About Leading Organizational Change
Organizational change rarely fails because leaders choose the wrong strategy. More often, it fails because organizations mistake discomfort for failure. Every meaningful transformation creates resistance before it creates results. Ironically, I learned one of the best lessons about leading change while sitting in my orthodontist’s chair. Eight months into braces, I thought I knew what...Read More
When “Communication Problems” Are Really Resistance to Change
Leaders tell me they have a communication problem more often than almost anything else. Sit with the details for a while and a different picture usually shows up. What they have is a problem with change, and communication is taking the blame. I notice this faster than I used to, and I think it’s because...Read More
From Passive to Proactive: How Clear Leadership Communication Improves Workplace Culture
During a recent coaching session with a C-suite executive, the conversation started where many do, on surface-level updates. We talked about deadlines, projects, and personnel shifts. Underneath the calendar invites and tax return timelines, something deeper was brewing – cultural friction, unclear communication, and the quiet tolerance of behavior that was beginning to rot the...Read More