By
Gina Trimarco
Common Sense Customer Service – That’s The (Meal) Ticket!
By Gina Trimarco, Chief Results Officer How is it that the employees of the same company can differ so much when it comes to customer service? This is a question of training versus common sense but really it comes down to hiring culture. I recently attended a client’s annual meeting and awards dinner at a...Read More
6 STRATEGIES TO BETTER PREPARE AND PREVENT UNHAPPY CUSTOMERS
The following guest post was written by Shawn Karol Sandy of The Selling Agency, a partner of Pivot10 Results and co-presenter of “From Pain To Profit: Strategically Pivot Your Talent and Culture” on June 23, 2016 in Myrtle Beach. We spend a lot of time and energy writing and discussing how to attract and sell...Read More
How Do You Build A Successful Sales Program? NOT How You Think . . .
The following guest post was written by Shawn Karol Sandy of The Selling Agency, a partner of Pivot10 Results and co-presenter of “From Pain To Profit: Strategically Pivot Your Talent and Culture” on June 23, 2016 in Myrtle Beach. We run across this situation quite often. You started a business. You hustled. You busted your...Read More
Your Inner Voice is Talking… Are You Listening?
By Karen Stone Mickool, Culture Curation Specialist THE STORY…. A number of years ago, I interviewed for a job as a Training Manager for a division of a well-known insurance company. In those days, my experience hadn’t led me to the classic lessons I would later learn from recruiting pros and headhunters. So, while I...Read More
Employee Empowerment Is Not A “Job Duty”
By Gina Trimarco, Chief Results Officer How often have you experienced a poor customer service situation where the employee says “I’m not allowed to do that” or “It’s our company policy”? It’s frustrating and annoying. One of the first things we teach in customer service training is what NOT to say. Don’t tell the customer...Read More
Selling Comfort Instead of “Pain Points” Should Be Your Sales Strategy
By Gina Trimarco, Chief Results Officer For several years I got sucked into the selling mantra (taught by the guru sales coaches and trainers) that emphasizes the need to highlight your prospects’ pain points to get them to buy from you. “Show them their ‘pain’ and then sell them a solution.” In theory it made...Read More
Beware Of Hiring “Friends”
The following guest post was written by Karen Stone Mickool, our Culture Curator Specialist and a co-presenter of “From Pain To Profit: Strategically Pivot Your Talent and Culture” COMING SOON to Myrtle Beach. SEEK AND YOU SHALL FIND We talk a lot in our world about finding the “right” employees.The real question is….what makes for the right...Read More
HELP! I NEED HELP! BUT I’M AFRAID TO HIRE!
HELP! I NEED HELP! BUT I’M AFRAID TO HIRE! Is your business finally growing? Are you finding yourself working more and more hours and still getting fewer things checked off your “to do” list? Feel like you are wearing 16 hats and only handling 8 of them well? It may be time to consider hiring...Read More
MANAGING PAIN WHEN YOUR BUSINESS IS IN “CRITICAL CONDITION”
By Gina Trimarco, Chief Results Officer Dedicated to Isolde Trimarco, my mother I’m writing this post from a hospital waiting room while my mother undergoes open heart surgery for an aortic aneurysm. Sounds pretty scary, right? It is! It’s life-and-death scary and it has unexpectedly turned my world upside down in every aspect of my...Read More
Building a Selling Organization: Employee Engagement means Trust
The following guest post was written by Shawn Karol Sandy of The Selling Agency, a partner of Pivot10 Results and co-presenter of “From Pain To Profit: Strategically Pivot Your Talent and Culture” on June 23, 2016 in Myrtle Beach. There’s a big discussion happening out in the business world about Employee Engagement: the emotional commitment...Read More