Want a competitive advantage in sales? Understand when your buyers are “in my feels”. Buying is emotional. We all know this. Your buyers often come from a place of fear of making a bad buying decision. It’s also a good reminder that selling also is emotional. More importantly, recognize when you yourself are “in my...Read More
“Excuse me sir, can I have some more?” is what goes through my mind lately while traveling and needing to ask for help constantly! Several months ago I broke my right wrist, which required two surgeries and a lot of challenges since I’m right handed. Not to mention I had an emergency appendectomy in the...Read More
The occasional “we’re out of that” happens and most customers are understanding. But sometimes, shame on you if you own or run a business and “run out of” something. It can be a make or break for your business. It can tell the world what to expect of you going forward even if it’s just...Read More
Nothing drives me crazier than service providers (also known as sales people, even if they don’t think so) who don’t pay attention to the details when providing a service of any kind. Great service will organically bring you continued sales – what I call “common cents”. Here are two examples of being hyperaware, one good,...Read More
