customer experience

Episode 60: Taking Risks & Hiring For Purpose with Founder Nezha Alaoui

“I can teach you everything, but I can’t teach you ambition.” – Nezha Alaoui In this episode of The Pivotal Leader, Gina Trimarco interviewed Nezha Alaoui, Founder and President of Mayshad Foundation. Nezha is a global advocate for change. She is an international entrepreneur working in sustainability, philanthropy, wellness, business, media and fashion. She backs...
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Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3

This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...
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