Organizational change rarely fails because leaders choose the wrong strategy. More often, it fails because organizations mistake discomfort for failure. Every meaningful transformation creates resistance before it creates results. Ironically, I learned one of the best lessons about leading change while sitting in my orthodontist’s chair. Eight months into braces, I thought I knew what...Read More
Leaders tell me they have a communication problem more often than almost anything else. Sit with the details for a while and a different picture usually shows up. What they have is a problem with change, and communication is taking the blame. I notice this faster than I used to, and I think it’s because...Read More