Tag

business owners

Everyone Deserves Empathy, Including You!

By Gina Trimarco, Chief Results Officer “Not everybody deserves empathy,” said the CEO to me while I was delivering a training session on emotional intelligence to a group of CEOs in a Vistage International meeting. My jaw dropped. As an improviser, able to respond quickly to anything, I was paralyzed for a moment that felt...
Read More

Keeping Sales Momentum Going After A Disaster

By Gina Trimarco, Chief Results Officer Many of our clients have been on my mind through Hurricane Florence. The struggle is real for all of us in the Southeast. As a company we have not been disrupted too much. Our theater (Carolina Improv Company) had to close for a weekend. Not a big deal, but we...
Read More

How The Presidential Campaign Is Hurting Your Business Beyond The Obvious

By Gina Trimarco, Chief Results Officer Are you ready for this presidential election to be over? I think we all are at this point, from a personal point of view. How about your organization? Is it ready for the election to be over? How has this campaign affected your company culture, thus far? Yes, I’m...
Read More

Warning: The Employee “Plateau” is Your Enemy! How To Train & Retain – Zappos, Part 5

This is Part 5 (and the last) in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer “Unhappy people are unhappy because they plateau. Employees always want to grow. It’s the key to retention,” said a Zappos “People Development” team member during my Zappos Culture Camp experience. When...
Read More

Recruiting Is A Gamble. How Lucky Are You? My Zappos Experience – Part 4

Recruiting is a gamble. How lucky are you? – This is part 4 in my series of “What I Learned At Zappos Culture Camp”. By Gina Trimarco, Chief Results Officer The most common challenge our clients articulate to us is “We can’t find good employees? They just don’t exist in [insert city name] because in...
Read More

Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3

This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...
Read More

The Ask-For-Forgiveness-Later Empowerment Strategy: My Zappos Experience Part 2

This is Part 2 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco What inspired me the most about spending time at Zappos Culture Camp was witnessing empowerment in action. Their employees make decisions almost without thinking twice, as if it were an innate skill to respond quickly in the...
Read More

“Culture Building” – The New “Team Building” Strategy: My Zappos Experience Part 1

This is Part 1 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer Successful companies are companies that give amazing service to their customers through the assistance of happy and empowered employees, right? Seems simple enough in theory but so many businesses struggle with this winning combination....
Read More

“Oh yay, another team building event”, said no one ever!

UPDATED on October 8, 2018 By Gina Trimarco, Chief Results Officer What do you think of when you hear the words “team building”? What does it mean to YOU? I’ll tell you what I think … Oh no, another potential client who THINKS they need team building. Potential clients often find us through a google...
Read More

7 Reasons to Hire an Image Coach

This blog post was originally written and published by Style & Image Coach Victoria Baird on her website. Imaging coaching is not only for the rich and famous. I work with many professional women. Each client is unique in both their style and needs when working with me. Let’s dig right in and I can...
Read More
1 2