common cents
running out

Running Out Of Business

The occasional “we’re out of that” happens and most customers are understanding. But sometimes, shame on you if you own or run a business and “run out of” something. It can be a make or break for your business. It can tell the world what to expect of you going forward even if it’s just...
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paying attention

Paying Attention

Nothing drives me crazier than service providers (also known as sales people, even if they don’t think so) who don’t pay attention to the details when providing a service of any kind. Great service will organically bring you continued sales – what I call “common cents”. Here are two examples of being hyperaware, one good,...
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