This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...Read More
This is Part 2 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco What inspired me the most about spending time at Zappos Culture Camp was witnessing empowerment in action. Their employees make decisions almost without thinking twice, as if it were an innate skill to respond quickly in the...Read More
This is Part 1 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer Successful companies are companies that give amazing service to their customers through the assistance of happy and empowered employees, right? Seems simple enough in theory but so many businesses struggle with this winning combination....Read More
UPDATED on October 8, 2018 By Gina Trimarco, Chief Results Officer What do you think of when you hear the words “team building”? What does it mean to YOU? I’ll tell you what I think … Oh no, another potential client who THINKS they need team building. Potential clients often find us through a google...Read More
This blog post was originally written and published by Style & Image Coach Victoria Baird on her website. Imaging coaching is not only for the rich and famous. I work with many professional women. Each client is unique in both their style and needs when working with me. Let’s dig right in and I can...Read More
“Why should people work for you?” This is a real question I’ve started asking clients and prospects, especially in sales conversations. This question has become so pivotal in our relationships because it’s in the answers where we discover our clients’ real pain points and thus how we can help them. That question can also be...Read More
