Tag
Value
How The Presidential Campaign Is Hurting Your Business Beyond The Obvious
By Gina Trimarco, Chief Results Officer Are you ready for this presidential election to be over? I think we all are at this point, from a personal point of view. How about your organization? Is it ready for the election to be over? How has this campaign affected your company culture, thus far? Yes, I’m...Read More
Warning: The Employee “Plateau” is Your Enemy! How To Train & Retain – Zappos, Part 5
This is Part 5 (and the last) in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer “Unhappy people are unhappy because they plateau. Employees always want to grow. It’s the key to retention,” said a Zappos “People Development” team member during my Zappos Culture Camp experience. When...Read More
Recruiting Is A Gamble. How Lucky Are You? My Zappos Experience – Part 4
Recruiting is a gamble. How lucky are you? – This is part 4 in my series of “What I Learned At Zappos Culture Camp”. By Gina Trimarco, Chief Results Officer The most common challenge our clients articulate to us is “We can’t find good employees? They just don’t exist in [insert city name] because in...Read More
Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3
This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...Read More
The Ask-For-Forgiveness-Later Empowerment Strategy: My Zappos Experience Part 2
This is Part 2 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco What inspired me the most about spending time at Zappos Culture Camp was witnessing empowerment in action. Their employees make decisions almost without thinking twice, as if it were an innate skill to respond quickly in the...Read More
“Culture Building” – The New “Team Building” Strategy: My Zappos Experience Part 1
This is Part 1 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer Successful companies are companies that give amazing service to their customers through the assistance of happy and empowered employees, right? Seems simple enough in theory but so many businesses struggle with this winning combination....Read More
“Oh yay, another team building event”, said no one ever!
UPDATED on October 8, 2018 By Gina Trimarco, Chief Results Officer What do you think of when you hear the words “team building”? What does it mean to YOU? I’ll tell you what I think … Oh no, another potential client who THINKS they need team building. Potential clients often find us through a google...Read More
Are Your Vendors A Good Fit For Your Company Culture?
By Gina Trimarco, Chief Results Officer Being a “good fit” for a company does not pertain to only your employees. Having a healthy company culture requires every human interaction to be in alignment with your organization, including your employees, customers AND vendors. This seems like a simple philosophy but is often overlooked. We “settle” for...Read More
It Sounds Simple, But What’s Your Company’s Purpose?
By Gina Trimarco, Chief Results Officer The first time I wrote a REAL business plan was when I entertained the idea of buying a franchise. I knew I wanted to be my own boss and do my own thing. A former boss had even inspired me by saying “When you’re the President of the company...Read More
The End Of Summer Is The Beginning of Crushing Q4
By Gina Trimarco, Chief Results Officer All summer long it’s so normal to get those reply emails that start with “I’m on vacation until xyz date.” It’s a CRM juggling game of proving to your bosses that you really, truly are following up on new business but “they’re on vacation, I left a message” becomes...Read More