Spirit Airlines

Recruiting Is A Gamble. How Lucky Are You? My Zappos Experience – Part 4

Recruiting is a gamble. How lucky are you? – This is part 4 in my series of “What I Learned At Zappos Culture Camp”. By Gina Trimarco, Chief Results Officer The most common challenge our clients articulate to us is “We can’t find good employees? They just don’t exist in [insert city name] because in...
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Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3

This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...
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