A while back, the stars must’ve been aligned just right because I had two incredible, but rare encounters with two service providers that provided stellar service by asking the right questions, actively listening to my concerns, and confidently answering my questions. This was obviously before Mercury was in the microwave or whatever it is they...Read More
Some thoughts on sales objections. Just because an objection feels like a negative towards you, it doesn’t mean you need to react negatively to the buyer’s concerns. One of the first things improv comedy students learn is to not negate the ideas of another student/performer on stage. The first one to initiate an idea, without a...Read More