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manager training
Two newspapers labeled "Good News" and "Bad News" illustrating how the order of positive and negative feedback influences leadership communication and employee behavior.

The Feedback Sandwich Is Broken: What Leaders Should Do Instead

I was sitting in church this weekend when my pastor asked a question that stopped me mid-note-taking. “When you’re about to get good news and bad news,” he said, “which do you want first?” He asked the congregation to raise their hands. Overwhelmingly, people wanted the bad news first. Then he made a claim that...
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