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call center training

How The Presidential Campaign Is Hurting Your Business Beyond The Obvious

By Gina Trimarco, Chief Results Officer Are you ready for this presidential election to be over? I think we all are at this point, from a personal point of view. How about your organization? Is it ready for the election to be over? How has this campaign affected your company culture, thus far? Yes, I’m...
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Warning: The Employee “Plateau” is Your Enemy! How To Train & Retain – Zappos, Part 5

This is Part 5 (and the last) in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer “Unhappy people are unhappy because they plateau. Employees always want to grow. It’s the key to retention,” said a Zappos “People Development” team member during my Zappos Culture Camp experience. When...
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