Category
Leadership
Keeping the Happy in the Holidays and in Your Business
By Gina Trimarco, Chief Results Officer Contributor: Karen Stone Mickool, Culture Curation Specialist Secret Santas, potluck luncheons, party planning, cookie exchanges, school concerts, class parties…chances are you and your employees are involved in at least a few of the above. Not to mention, cyber shopping, meal planning, travel arrangements and more—all done from the “privacy”...Read More
Having A Strategy For 2017 Is Like Dancing Without Falling … You Can Do It!
By Gina Trimarco, Chief Results Officer ‘Tis the season when many of us feel the end-of-year stress in business, as we race to just get to the holidays to take some time off before jumping in again in January to kick off a fresh and better year all over again. Yes, I know that was...Read More
Strategies For Overcoming Post-Election Productivity Problems
By Gina Trimarco, Chief Results Officer A couple of weeks ago I posted a blog about “How The Presidential Campaign is Hurting Your Business”. I think many of us are shocked by the results. I posed the following questions on Oct. 31: How are you managing this right now to meet employee needs and calm...Read More
What If You Could Only Hire Trump or Clinton For Your Business?
By Gina Trimarco, Chief Results Officer We all know that finding the best talent takes effort, intention, time and money. It’s not an overnight process IF you want people who fit the culture. And sometimes it could take months, even years to find the right people for top leadership positions. Hiring the wrong leader can...Read More
How The Presidential Campaign Is Hurting Your Business Beyond The Obvious
By Gina Trimarco, Chief Results Officer Are you ready for this presidential election to be over? I think we all are at this point, from a personal point of view. How about your organization? Is it ready for the election to be over? How has this campaign affected your company culture, thus far? Yes, I’m...Read More
Warning: The Employee “Plateau” is Your Enemy! How To Train & Retain – Zappos, Part 5
This is Part 5 (and the last) in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer “Unhappy people are unhappy because they plateau. Employees always want to grow. It’s the key to retention,” said a Zappos “People Development” team member during my Zappos Culture Camp experience. When...Read More
Recruiting Is A Gamble. How Lucky Are You? My Zappos Experience – Part 4
Recruiting is a gamble. How lucky are you? – This is part 4 in my series of “What I Learned At Zappos Culture Camp”. By Gina Trimarco, Chief Results Officer The most common challenge our clients articulate to us is “We can’t find good employees? They just don’t exist in [insert city name] because in...Read More
Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3
This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an experience” for customers (and employees) beyond a “transaction” (exchange of money for a service or product)? A recent transaction I had was on my least favorite airlines, Spirit, in which...Read More
The Ask-For-Forgiveness-Later Empowerment Strategy: My Zappos Experience Part 2
This is Part 2 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco What inspired me the most about spending time at Zappos Culture Camp was witnessing empowerment in action. Their employees make decisions almost without thinking twice, as if it were an innate skill to respond quickly in the...Read More
“Culture Building” – The New “Team Building” Strategy: My Zappos Experience Part 1
This is Part 1 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer Successful companies are companies that give amazing service to their customers through the assistance of happy and empowered employees, right? Seems simple enough in theory but so many businesses struggle with this winning combination....Read More